Holiday Inn Express York, an IHG Hotel

We have stayed at this hotel 3 times now, for a period of 3 nights each time. The convenience of a free car park is a real benefit. We get cabs to the centre of York and return to the hotel at a rough cost of £10 each way. There is no lift to the upper floor, but the staff are always available to help carry your luggage upstairs, they are so helpful and friendly, nothing is ever too much. The staff are quick to clear and clean the dining tables to enable the next guests to have their breakfast. The selection is ideal with a choice of fruit juices, tea, coffee, cereal, fruit, yogurts, pastries and a full english. They can cater for vegetarians on request. It's also handy to have a Toby carvery right next door.

ALL..of the staff were amazing, helpful, pleasant and polite and smiley from us booking in to checking out, a credit to Holiday Inn. Breakfast was really good, lots of choices, plenty of it, no problem with staff replenishing stock when needed. Grab and go idea was very good. Plenty of tables. Being on the ground floor was a bonus. We were in an accessible room which was a wet room, we found the shower to be very good but the drainage was very slow and almost reached the door into the bedroom! The chair in the bathroom was a very useful idea. Toiletries were excellent, plenty of extra items for example tissue box on the bathroom wall. Towels were very good. A small night light in the bathroom would have been ideal. Being used to a king sized bed at home we found the double bed to be a little on the snug side! Plenty of spare supplies of tea, coffee and milk etc in the dining room. The location of the hotel was perfect, close to the park and ride and with the hotel being next door to a Toby Carvery was great, although unfortunately we did not get to use it, but we will be back! Good sized car park which would have been even better if people had only used one slot and not 2!

The staff was fantastic and extremely friendly. It can be difficult sometimes to find a place that can sleep four in a single room, so I was happy the room was clean and had enough room for all the members of the family to sleep. Breakfast was filling and my kids loved the pancake making machine.

Amber was the person that greeted us at reception. A very smart, smiling young lady. She took our bags to the room once we had checked in. The room was very comfortable , and, clean . The bed was also lovely. Breakfast was a treat to eat. Full english, pancakes, cereals, toast.... endless choice. Homer Simpson would have been drooling! . Staff were very helpful and, helped my friend with her food order. Certainly will stay there again. Chris the manager was amazing too.. Ge certainly runs a tight shift, Well done to all staff ! xx

Staff very warm, welcoming and friendly. Parking ok, sometimes very busy if carvery busy next door. Mandy was exceptional... always friendly, smiling and hard working! Nothing was to much trouble how ever big or small your requirements. Made you feel very welcome. Room was of very decent size. Bathroom good layout ... although no bath, room spacious and large shower area which was very powerful. All though tea making facilities in rooms, added bonus of additional coffee machine (choice of different coffees and tea) juice machine, ice machine accessible 24/7 in dining area. Other snack options available in evening but didn't use these, Dining area doubled up as a rest area outside of breakfast times. Breakfast very good value for money.... constantly topped up to keep it all fresh, and you can eat as much as you like! Added bonus of grab and go options ! Good selection of cereals, cooked breakfast, fruit, cereal bars, muffins, croissants, bread... something for everyone..